A review arrives.
Your reply is ready.

Set your rules once. Every new review comes with a reply in your voice. All you do is decide what happens next.

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  • Petr K.

    Awaiting approval
    The Linden Café · 29 Oct 2026
    Guest review

    We waited almost 40 minutes for our food and no one told us anything. The food itself was good, though.

    Your reply

    Petr, thank you for your honesty, and we are sorry. Forty minutes without an explanation is too long. We have discussed it with the team and would appreciate another chance.

App demo. Nothing is published.

From review to reply.
Without the writing.

Tell us how you speak

Start with a natural, matter-of-fact tone. Adjust informal or formal language, your signature and custom rules at any time in Settings.

Greeting
Formal language, with guests addressed by name
Signature
The Linden Café team
Criticism
Apologize and offer a personal conversation
Never
Discounts or compensation
Language
Same as the review

A review arrives, a draft is ready

When a guest leaves a review, we prepare a reply following your rules and let you know.

GNew review

“Great coffee, but we waited a long time for a table.”

Your reply draft is ready

You decide with one tap

Approve, edit or reject the draft.

  • ApproveThe reply is published on Google.
  • EditChange anything you like.
  • RejectSet it aside without publishing.

More like you with every reply

Your rules and selected recent approvals, edits and rejections help shape future drafts in your style.

  1. At the startSet your tone and rules. Edit drafts whenever you need to.
  2. For future draftsWe draw on recent approvals, edits and rejections.
  3. Whenever you are readyTurn on automatic mode for new drafts.

Prefer to skip approvals?
Turn on automatic mode.

We publish new drafts for you within your plan's limits. You still approve earlier pending drafts yourself. Check the overview and turn this mode off at any time.

  • Jana S. Replied automatically
  • Emma W. Replied automatically
  • Petr K. Replied automatically
  • Tomáš P. Replied automatically

For praise and criticism.
In Czech and English.

Every reply responds to what the guest wrote. We thank them for praise in your own style and respond to criticism calmly, with an offer to put things right.

PK
Petr K.
G

“We waited a long time and no one told us anything. A shame, we were looking forward to it.”

Your reply could look like this

Petr, we are sorry you had to wait without an explanation. That is not the experience we want for our guests. Thank you for your honest feedback. Please get in touch so we can put things right.

Human. Matter-of-fact. With care for your customers.

Illustrative reply example

Good questions.
Clear answers.

Who writes the replies?

Our AI, guided by your rules. New drafts also take selected recent approvals, edits and rejections into account. This does not permanently train the model.

What if I do not like a draft?

Edit the reply to suit your business. Rejecting it sets the review aside without publishing a reply.

How does automatic mode work?

With the owner's explicit consent, new drafts can be published without individual approval. Earlier pending drafts still need review. You can turn this mode off at any time.

Do you need my Google account password?

No. When direct connection is available, authorize access on Google and choose your business. You can also invite our company account as a Manager using the setup guide. You keep ownership and can revoke access.

Which languages do you reply in?

The language of the review. We support English, Czech, German and other common languages.

Let's start with one
good reply.

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